Telecom & Network Support Engineer

At spotit, we help organizations stay connected and secure. We are looking for a proactive Telecom & Network Support Engineer to join our team and provide first-line support for our clients' telecom and network environments.

What you will do:

• Register, classify, and handle incoming telecom-related incidents and service requests.
• Provide first-line support for network connectivity and telecom platforms.
• Perform basic analyses to identify and resolve issues.
• Monitor the progress of open tickets and communicate proactively with users.
• Collaborate with second- and third-line teams for more complex technical issues.
• Document solutions and contribute to our knowledge databases.

Do you have experience in Telecommunication?, * Strong communication skills and a service-oriented mindset.

• Analytical and problem-solving approach with good prioritization skills.
• Curiosity and a keen interest in telecom technologies.
• Ability to work independently as well as in a team environment.

Skills & Experience:

• Basic knowledge of telecom networks is preferred; experience with WDM technology is a plus.
• Experience with ticketing systems (e.g., ServiceNow).
• Knowledge of Microsoft 365 or Teams Phone is an advantage.
• Affinity with networking technologies.
• Fluent in Dutch with solid English skills.

• Competitive Salary: Enhanced with numerous benefits.
• Company Car with Charging Pass: So you're covered on the road.
• Continuous Learning Opportunities: A wide range of training options to keep you growing.
• Legendary Team-Building Activities: Quarterly fun events that have become the stuff of spotit legends.
• A Passionate Team of Experts: Ready to share their knowledge and passion for what they do best.

Are we the right match?