CSU Brussel_Technician (Service Desk)
Vector Synergy
Brussels, Belgium
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Brussels, Belgium
Tech stack
Business Software
Microsoft Desktop Optimization Pack
Virtual Private Networks (VPN)
Microsoft Software
Tablet Computers
Laptops
User Administration
Job description
- Providing 1st level ICT support to users via available communication channels: telephone, IT Service Management systems, email or walk-in IT KIOSK;
- Providing First Contact Resolution (1st line resolution);
- Troubleshooting and resolving software and hardware issues in a broad range of IT products and services including (but not limited to):
- Laptops: VPN connectivity, Microsoft products, Business Applications;
- Mobile devices (phones & tablets): MDM platforms, work environment applications, enrolment and configuration of devices;
- User Access Management.
Requirements
Do you have experience in VPN?, * Relevant Service Desk 1st level support experience;
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience;
- Extensive knowledge of Microsoft desktop applications and OS.
