Technical Support Engineer

We are seeking an on-site Technical Support Engineer (Junior) for a contract in the Fenchurch Street area of London for a 3 Year Term. The role offers an attractive day rate of £180. Duties:

• Carry out equipment desk moves and workstation setups.
• Provide first-line support for staff computers and mobile devices.
• Troubleshoot Microsoft Teams Rooms equipment issues.
• Assist with resolving Office 365-related support requests.
• Replace faulty hardware and organise warranty returns where required.
• Support remote rebuild activities in collaboration with the remote support teams.
• Diagnose and resolve printer and multifunction device issues.
• Act as remote hands for the Stockport team, including performing cable swaps and basic hardware checks.
• Swap peripherals out as required.
• Use the AutoTask system to log and track tickets and reported issues.
• Undertake ad hoc on-site tasks as needed.

• Strong understanding of Windows operating systems and basic networking principles.

• Good familiarity with Office 365 applications and user administration.

• Ability to follow technical instructions and standard operating procedures.

• Confident troubleshooting hardware and software issues.

• Effective communication skills when dealing with end users and remote teams. Experience:

• Previous experience in a technical support, IT service desk, or similar junior IT role is beneficial.

• Hands-on experience working with end-user devices (PCs, laptops, mobiles).

• Exposure to AV/meeting room technologies such as Microsoft Teams Rooms is advantageous.

• Basic understanding of hardware components and peripheral setup