Helpdesk Administrator

Our client, a leading provider of integrated facilities management and infrastructure solutions is hiring for a proactive and organised Helpdesk Administrator to join their team at the iconic London Stadium. This role plays a key part in supporting the delivery of high-quality facilities management services, ensuring repairs, maintenance, and cleaning activities are coordinated efficiently across a busy, high-profile venue. The successful candidate will be responsible for managing helpdesk requests, coordinating reactive and planned works, and supporting operational teams during event days to ensure a safe, clean, and fully operational environment for clients, staff, and visitors., + Act as the first point of contact for helpdesk enquiries, logging and managing requests through CAFM/helpdesk systems

• Coordinate repairs, maintenance tasks, and cleaning activities across the stadium site
• Schedule reactive and planned works with internal teams and subcontractors
• Monitor job progress to ensure completion within agreed service levels
• Maintain accurate records, reports, and documentation relating to works and service delivery
• Liaise with operational teams, contractors, and stakeholders to ensure clear communication
• Support event day operations by coordinating responsive repairs and urgent requests
• Assist with performance reporting, compliance tracking, and administrative support as required

• Previous experience in a helpdesk, facilities administration, or coordination role
• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment
• Excellent communication and customer service skills
• Experience using CAFM systems or similar job management software (desirable)
• Ability to work both independently and collaboratively within a team
• Flexible approach to working hours, including availability for event days when required
• Good IT skills including Microsoft Office applications