Senior IT Helpdesk Technician

The purpose of the role is to provide IT (deskside and remote) support to the business ensuring that helpdesk tickets and issues are dealt with promptly and handling escalations from junior team members., * Working on several technologies including Microsoft HyperV, Microsoft OS, Thin Clients, MaaS360 MDM, Net2

• Providing 1st/2nd line support, responding to tickets via ticketing system and floor visits
• Providing third line support, problem solving and incident management
• iPad, iPhone, mobile phone and Android Tablet configuration
• Completing workstation setup for employees and managers in the business
• Liaising with 3rd party suppliers when required
• Maintaining an accurate inventory of IT equipment ensuring that company assets are correctly tagged and recorded
• Supervising and mentoring Level 1 Helpdesk Technicians, providing technical escalation support and conducting weekly performance reviews to ensure service-level agreements (SLAs) are met.
• Authoring and maintaining Standard Operating Procedures (SOPs) for common troubleshooting steps and workstation deployment to ensure team-wide consistency.

Do you have experience in Unity?, * Minimum 4 years experience in a helpdesk role

• Must be enthusiastic and passionate about IT and self-development
• Previous experience of working in an AGILE environment
• A strong communicator
• Ability to present solutions and ideas to senior stake holders
• Ability to self-time manage
• Strong attention to detail
• Provide high level of customer service and support is provided to all internal and external customers
• May be required to travel to other Acorn sites

Must be able to display the Acorn Values

Salary: £35,000 - £37,300 DOE

*** Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS ***

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Gym membership discounts
• Company events
• Monthly reward scheme - Acorn Achievers
• Refer-a-friend bonus - earn up to £100!, All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

Job Types: Full-time, Permanent

Pay: Up to £37,300.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Referral programme
• Transport links