Business Support Coordinator
Role details
Job location
Tech stack
Job description
As we continue to grow and strengthen our infrastructure, we are seeking a highly organised, detail-driven professional to join our Head Office team in a key cross-group role. This role is essential in providing administrative assistance, ensuring smooth office operations, and supporting various business functions. The ideal candidate will possess strong computer skills, excellent organisational abilities, and a professional phone manner.
However, this is not a standard administrative role.
The Business Support Coordinator plays a critical role in ensuring that our operational systems, workforce compliance controls, recruitment processes, statutory reporting, and digital governance are consistent and robust across all homes.
You will work closely with the Director, Director of Operations and Finance team to provide structured oversight, assurance and coordination across the group.
Regular site visits are required to support managers, complete audits and maintain visibility across homes.
Responsibilities
- Workforce & Compliance Oversight
- Manage recruitment administration and onboarding processes (DBS, references, right-to-work checks, contracts)
Operational Systems & Assurance
- Oversee rota and timekeeping data quality
- Support payroll data accuracy and exception monitoring
- Monitor Capacity Tracker submissions and ensure statutory reporting compliance
- Conduct monthly Business Support audits at each home
Occupancy & Admissions Support
- Maintain enquiry trackers and coordinate brochure responses
- Issue resident contracts and welcome packs
- Support admissions documentation tracking
Digital & Brand Governance
- Maintain carehome.co.uk and Care Find listings
- Coordinate monthly website updates and content
- Support employee engagement initiatives and internal communications
Acquisition & Implementation Support
- Assist with mobilisation of newly acquired homes - this may involve overnight stays
- Support implementation of PH Care Group systems and processes
- Maintain and audit employee compliance records (Blysfull, SharePoint and internal systems)
- Monitor visa and right-to-work expiry dates and ensure lawful working controls
- Maintain a central Visa & RTW Tracker with clear evidence of monitoring
Requirements
Do you have experience in SharePoint?, * Previous office experience or administrative support roles preferred but not essential
- Proficiency in computer skills including Microsoft Office (Word, Excel, PowerPoint) and Google Workspace applications
- Experience withSage or similar accounting software is advantageous
- Strong organisational skills with the ability to prioritise tasks effectively
- Excellent communication skills, both written and verbal, demonstrating professional phone etiquette
- Demonstrated ability to work independently as well as part of a team in a fast-paced environment
About You
We are looking for someone who is:
Highly organised and detail-focused Confident managing compliance documentation and audits Comfortable using Microsoft 365 and learning new systems Proactive and able to manage multiple deadlines Professional in communication with Home Managers and senior stakeholders Willing to travel regularly to care home sites
Desirable:
- Experience in health and social care
- Understanding of right-to-work and visa compliance
- Experience supporting audits or regulatory processes
Benefits & conditions
Why Join PH Care Group?
- Be part of a growing, ambitious care group
- Work closely with senior leadership
- Play a key role in shaping operational excellence
- Competitive salary
- Supportive and collaborative culture
- Opportunities to grow with the organisation
Job Types: Full-time, Permanent
Pay: £32,000.00-£38,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
