IT Support Officer Meeting Rooms and Digital Devices

We are seeking a highly motivated and skilled Audio Video Support Engineer to join our team with the focus on Meeting Rooms and Digital Devices. This role requires a blend of technical expertise, a proactive approach to problem-solving, and a strong commitment to delivering exceptional customer service. You will play a vital role in ensuring our audio-video infrastructure aligns with the organization's strategic goals, providing seamless support to our users. Programming skills, particularly with Crestron systems, are a significant advantage we. Responsibilities:

• Coordinate, prioritize, and effectively communicate the progress of AV projects, ensuring stakeholders are well-informed.
• Provide regular progress reports to management, keeping them abreast of project statuses, achievements, and any challenges encountered.
• Proactively identify areas for improvement within the AV support processes, implementing these improvements and meticulously documenting all procedures.
• Deliver exceptional second-line technical support for audio and video systems, encompassing troubleshooting, diagnosing, and resolving issues swiftly and effectively.
• Conduct remote diagnostics to promptly identify and address audio and video system problems, minimising downtime and disruption to users.
• Maintain comprehensive and accurate records of all user interactions, troubleshooting steps taken, and solutions implemented, ensuring a robust support log.
• Provide user training and guidance on best practices for audio and video conferencing, empowering users to maximise their experience and minimise potential issues.
• Create and maintain clear and concise technical documentation for audio and video systems, as well as custom software solutions, ensuring ease of reference and knowledge sharing.
• Stay abreast of industry trends and best practices in audio and video support and programming, continuously expanding your knowledge base to provide cutting-edge support.
• Actively participate in all stages of project planning and execution, including scoping, estimation, and delivery, ensuring projects are completed on time, within budget, and to the highest standard.
• Develop and maintain custom software solutions, leveraging your programming skills to enhance the functionality, efficiency, and user experience of our AV systems., * Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte
• Wellbeing tips and activities powered by Energise@Deloitte
• Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:

• Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
• Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Do you have experience in Technical support?, * Proven experience in providing technical support, preferably within the realm of audio and video conferencing systems, demonstrating your ability to effectively address technical challenges.

• Strong familiarity with a wide range of audio and video equipment, codecs, and conferencing software, showcasing your technical proficiency and ability to adapt to different systems.
• Exceptional problem-solving and troubleshooting skills, enabling you to quickly identify the root cause of issues and implement effective solutions, minimising downtime and disruption.
• Excellent communication and customer service skills, allowing you to effectively interact with users at all levels of technical expertise, conveying complex information clearly and concisely.
• Ability to work both independently and as part of a collaborative, cross-functional team, adapting to different working styles and demands, contributing effectively to team goals.
• Detail-oriented approach with strong organizational skills, ensuring accuracy, efficiency, and a high level of quality in all tasks undertaken, contributing to a positive user experience.
• Flexibility to work outside of regular business hours as needed to provide timely support to users, address critical issues, and ensure the smooth operation of our AV systems.
• Certifications related to audio and video technologies are highly desirable, demonstrating your commitment to professional development and keeping your skills current within this rapidly evolving field.
• Experience in programming Crestron systems using its proprietary environment is a must, allowing you to contribute to the development and maintenance of our custom AV solutions.

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