IT Support Specialist, 80-100% (ID 1922)

• Ensure first-level support for users via phone, email, and on-site for software and hardware issues.
• Install and set up hardware for end-users.
• Document and track all support requests in our ticketing system.
• Maintain and update user documentation and the knowledge base.
• Provide support for internal training courses and events.
• Collaborate on internal IT projects as needed.
• Support our offices in Davos, Zizers and Zurich.

Do you have experience in macOS?, * Minimum 3 - 5 years of experience in a technical support role in IT.

• Diploma in IT
• Strong knowledge of Microsoft Windows Client OS, M365 E5, and iOS/MacOS.
• User-oriented and service-minded approach.
• Experience with Atlassian Tools is a plus
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Fluency in English. German nice to have.
• The role is located in Davos. Living in the surroundings is preferred.
• Willingness to travel, primarily within Switzerland (Davos/Zizers/Zürich).

• An interesting and varied job in an exciting and innovative organization
• The opportunity to be part of a highly committed international team
• Modern infrastructure
• High degree of flexibility regarding working hours and location (depending on operational requirements)
• Generous package of social benefits, including supplementary vacation days and pension scheme contributions
• Internal skills training opportunities and support for continued education

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO. As part of the AO's support units, our IT department offers information technology services to maintain and oversee computer infrastructure across the AO Foundation. Employment type / Anstellungsverhältnis: Permanent Workload percentage / Pensum: 100%