Global Technology Services Group Specialist
Role details
Job location
Tech stack
Job description
Are you passionate about technology with a customer focus mind? Join us - be part of our UPS critical Technology Supporting Team!
The job:
As a Global Technology Service Group (GTSG) Specialist, your job is to make sure all UPS technology works properly. You will deploy technology, support our internal customers, solve problems, and help improving the IT infrastructure.
You'll be based in Barcelona, one of Spain's most important logistics hub, but you'll also give support to other UPS sites across the country where needed.
Your work will also keep UPS Operations, relying on more and more technology, up and running and ensure that all shipments are handled without delay.
What's in for you:
- A full-time contract in a critical company technical function.
- A key role in a major logistics environment.
- Great conditions.
- Health insurance.
- Training, tools, and support to help you grow.
- A collaborative and respectful team culture.
- Opportunities to grow your career within UPS.
Your Main Tasks:
- Install, configure, and maintain UPS-approved IT equipment (computers, printers, servers, scanners, etc.).
- Provide technical support for users - both hardware and software.
- Maintain local networks and troubleshoot connection issues.
- Coordinate IT upgrades, replacements, and installations.
- Solve problems quickly or escalate to higher-level teams if needed.
- Visit other UPS sites in Spain to support local projects or urgent needs.
- Document all work and follow UPS technology standards.
- Help during audits and technical checks.
- Support communication tools (phones, mobile devices, video conferencing systems, etc.).
- Contribute to technology disaster recovery and business continuity plans.
Why This Role Matters
You're not just fixing computers - you're helping keep essential services running. Whether it's a internal or an external customer urgently requiring support, your technical role will be critical.
Requirements
Do you have experience in Windows?, Do you have a Bachelor's degree?, * Vocational degree (IT related qualifications preferred). University degree will be valued.
- Customer Focus mindset.
- Organized, precise, accountable approach.
- A proactive, hands-on attitude and problem-solving mindset, along with Teamwork and a collaborative spirit.
- Hardware knowledge (computers and peripherals), Windows/Linux OS environment, Networking equipment. MS Office is the standard in use by any UPS employee, no programming or advanced SW knowledge required.
- Good communication skills, in Spanish, and good spoken and written command of the English language.
- Willingness to travel within Spain along with car driving license, ability to take flights.
- Experience in IT support and systems installation is a plus. We use ServiceNow SMC (Service Management Centre), its knowledge and experience are a plus.
Benefits & conditions
This is a permanent, full-time role, 5 days per week in the office. Your working times are flexible and part of a rotation plan outside regular office hours to support the operation sorts during the evening and night.
Workplace:
Based in one of Spain's largest automated package facility, support also other UPS Spain sites. Flexibility in regards to travel, along with a driving license, is required.
How we recruit
At UPS, equal opportunity, fair treatment and an inclusive work environment are of the utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion and compensation based on merit, experience and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.
