Technical Support Engineer

We're looking for a Technical Support Engineer to join our growing Technical Support team and help deliver a world-class support experience across both our Consumer and Elite Sporting customer base.

This is a highly hands-on, customer-facing role where you'll act as a key technical point of contact, resolving complex software, hardware, and connectivity issues and ensuring our customers receive a seamless, first-contact resolution experience wherever possible.

You'll work closely with Engineering, Product, Customer Success, and Account Management teams in a Continuous Improvement (CI) environment, actively contributing to Root Cause Problem Solving (RCPS) and helping shape more robust, reliable products used at the very top of sport.

If you enjoy problem-solving, taking ownership of technical challenges, and making a real-world impact for customers and athletes alike, this role will suit you.

What you'll be doing:

• Acting as the primary technical point of contact for software-related queries, resolving complex full-stack and mobile application issues from initial investigation through to resolution
• Diagnosing and resolving issues with USB-connected hardware, including device detection failures, driver conflicts, power delivery issues, firmware compatibility, and data transfer errors across Windows and macOS
• Supporting end-to-end USB workflows such as device provisioning, firmware updates, secure data extraction, and troubleshooting physical connection faults (cables, ports, hubs, docking stations)
• Providing support for network-connected devices, including configuration, connectivity troubleshooting, IP/DHCP issues, firewall restrictions, and Wi-Fi/Ethernet performance problems
• Diagnosing data transmission and synchronisation issues between devices and cloud or on-prem systems, using logs, packet-level reasoning, and network diagnostic tools
• Becoming a product champion, developing deep expertise in our product suite and identifying opportunities to improve reliability, usability, and customer experience
• Assisting with release management, including preparation, documentation, and deployment of software updates and patches to our global customer base
• Contributing to the evolution of Technical Support processes, participating in RCPS sessions to prevent recurring issues and improving long-term product quality
• Partnering with Account Managers and Customer Success teams to deliver a premium, end-to-end support journey for all customers

Do you have experience in macOS?, You'll likely enjoy this role if you:

• Have 1-3 years' experience in a fast-paced IT application support, technical support, or junior development environment
• Have foundational knowledge of C# (or similar object-oriented languages) and Angular
• Are comfortable working with SQL databases such as MySQL
• Enjoy applying critical thinking and structured problem-solving to technical challenges
• Have a solid understanding of defect and incident management within the Software Development Lifecycle
• Are confident troubleshooting across both Windows and macOS environments
• Communicates clearly and can document complex customer issues with strong attention to detail
• Take full ownership of customer problems and see them through to resolution
• Enjoy collaborating across engineering, product, and customer-facing teams

Nice to have (but not essential):

• Practical experience working with the ITIL framework, particularly incident and problem management
• Familiarity with support and ticketing tools such as Zendesk, Jira Service Management, or similar

What's in it for you:

• A customer- and product-focused support role where your work directly supports tools used in elite sport
• The opportunity to develop deep technical knowledge across software, hardware, and networking
• Exposure to real-world engineering challenges and close collaboration with product and development teams
• A culture that values ownership, learning, quality, and continuous improvement
• The chance to support athletes and teams performing at the very top of their game

If you enjoy solving technical problems and want your work to have a visible, real-world impact in sport, we'd love to hear from you.

At STATSports, that could be your reality. Since 2007, we've grown from a small Irish start-up into the global leader in GPS performance tracking, trusted by the world's biggest clubs, leagues, and athletes. Our technology sits at the intersection of hardware, software, and sport, helping teams optimise performance, reduce injury risk, and unlock insights that were previously impossible. But just as importantly, our products support the next generation of athletes, from academies to grassroots, giving them access to the same performance tools as the pros. Innovation has always driven us forward, and it's our people who make that happen., We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins unless everyone wins, so we're focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you'll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team. Why STATSports: We're still a small business that happens to be the world leader in our field, which means you can be a part of something big. Working at STATSports, you'll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level. You'll collaborate with a world-class team and be given the freedom to innovate, create and deliver at the highest level. If this excited you, then we would love to hear from you!     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.