HR Tech and Process Advisor (Workday)

The HR Tech and Process Advisor plays a pivotal role in representing the interests of the P&C function for Spain and Portugal, with a primary focus on Workday and other Human Resources Information System (HRIS) topics. The role provides direct support to employees, managers, and P&C colleagues on country-specific Workday processes-including time tracking, absences, benefits, and compensation-while also acting as a key partner for global initiatives, building alignment with local stakeholders, P&C teams, and the Technology (TECH) organization.

Beyond daily support, the role is responsible for identifying, proposing, and driving process improvements. This includes understanding current workflows, assessing opportunities, and refining processes, tools, and stakeholder interactions to enhance efficiency, accuracy, and user experience.

This position reports to the Senior Manager, Rewards, Organizational Design and Human Resources Information System (HRIS) for Spain and Portugal.

Main responsibilities

• Coordinate and prioritize regional initiatives and Workday-related projects within the geographical scope in close partnership with the Technology (TECH) team, aligning regional needs with global priorities and Centers of Excellence (COEs).
• Communicate and share strategies, new procedures, and product updates with local P&C teams through seminars, training sessions, written communications, and shared global materials.
• Support local training by creating or adapting documentation, tutorials, and guides to help teams use Workday and other P&C tools effectively, including regional customizations.
• Drive system and process improvements by identifying and resolving defects and issues, proposing enhancements based on regional requirements, ensuring compliance with global guidelines, and representing the region during Workday updates and releases.
• Provide service support through ServiceNow by responding to employee and manager inquiries, escalating complex issues to next-level support teams when needed, and analyzing support trends to recommend improvements to Workday business processes and services.

Do you have experience in Workday?, Do you have a Bachelor's degree?, * Bachelor's degree in a related field or equivalent work experience.

• Working knowledge of the Workday platform and its modules, including Human Capital Management (HCM), payroll, recruiting, and talent management-or willingness to learn.
• Effective change management skills, with the ability to challenge existing status quo and propose and implement new alternatives.
• Expertise with Workday system is a must. Another additional systems such as PowerBI, Qlik, Power Automate and Excel are desirable.
• Effective interpersonal and customer service skills with the ability to collaborate in a team environment and build alignment with stakeholders.
• Demonstrated problem-solving and analytical skills, with attention to detail and the ability to manage multiple priorities effectively.
• Professional proficiency in English; a working understanding of People & Culture (P&C) processes is a plus, and prior experience in technical support, customer service, or P&C support is advantageous.

* A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer. * A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. * A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them. * A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. * A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. Looking for a new challenge to improve HR processes and procedures? This is your role!, Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.