IT Support & Systems Engineer

Our client is a fast growing consumer brand operating across retail, ecommerce and fulfilment. With multiple teams relying on technology to function day to day, they are investing in secure, scalable systems, modern device management and consistent user support. You'll join a lean technology function where you will work cloesly with the IT Manager to deliver the roadmap, support the business through growth, and play a key role in improving how technology is delivered., * Provide day-to-day 1st-2nd line support across MacOS & Windows, troubleshooting hardware, software, network and access issues for office, retail and warehouse teams.

• Own M365 administration, user management, onboarding/offboarding, and support adoption of modern Microsoft tools and standards.
• Manage devices and identity through Entra ID and Intune, ensuring compliance, secure configurations, lifecycle management and anti-virus deployment.
• Support the hybrid cloud environment (Azure & SharePoint), assisting with network/firewall issues, monitoring system alerts and improving overall security posture.
• Maintain backup, retention and disaster-recovery processes to ensure resilience, data protection and operational continuity.
• Work closely with third-party providers, raising/tracking tickets, managing performance and ensuring high-quality service delivery.

Do you have experience in macOS?, Do you enjoy being the go to person for IT across a business?

Are you someone who takes ownership, solves problems end to end, and supports users with confidence and clarity?

• The opportunity to own internal IT in a modern, growing organisation
• Exposure to cloud, security and infrastructure work beyond typical support roles
• A varied, hands on position with the chnace to work on projects and BAU
• Career development as the technology function continues to scale