IT Support Engineer

This is a key on-site role, responsible for owning day-to-day IT support and systems management across head office, retail, and warehouse operations. You'll act as the primary internal IT contact, working closely with the Technology Manager and third-party providers to ensure technology supports performance, security, and future growth.

The role combines hands-on user support with broader infrastructure, cloud, and security exposure, making it ideal for someone who enjoys autonomy, problem-solving, and continuous improvement in a scaling business environment., * Provide 1st and 2nd line support across MacOS and Windows devices

• Troubleshoot hardware, software, networking, and access issues
• Manage onboarding and offboarding of users, devices, and permissions
• Support retail, warehouse, and head office teams with varying technical needs
• Administer Microsoft 365 and drive user adoption of internal standards
• Implement controls aligned with AI usage policies and data loss prevention
• Administer Entra ID including users, groups, roles, and conditional access
• Manage Intune for device compliance, configuration profiles, and application deployment
• Support full device lifecycle management including builds, refreshes, and decommissioning
• Oversee endpoint protection and anti-virus management
• Support hybrid cloud environments across Microsoft Azure and SharePoint
• Assist with firewall and network troubleshooting alongside managed service providers
• Monitor systems and respond to alerts appropriately
• Improve security posture, resilience, and scalability
• Ensure effective data backup, archiving, and retention processes
• Document and test disaster recovery procedures
• Work closely with third-party vendors and managed service providers
• Raise, track, and manage support tickets with external partners
• Escalate vendor performance concerns where required

• Experience in IT Support, Systems Engineering, or Infrastructure Support roles
• Strong working knowledge of Microsoft 365, Entra ID, and Intune
• Experience supporting both MacOS and Windows environments
• Exposure to Azure or hybrid cloud infrastructure
• Solid networking fundamentals and troubleshooting capability
• Comfortable operating independently as the primary on-site IT contact
• Strong customer service mindset with a proactive, ownership-driven approach
• Organised and capable of managing priorities in a fast-moving environment

• 35,000- 40,000 basic salary
• On-site role, Monday-Friday
• Exposure to cloud, infrastructure, and security projects
• High ownership and visibility across the business
• Long-term growth within a scaling retail and e-commerce environment

Zachary Daniels are partnering with a fast-growing retail and e-commerce business to recruit an IT Support & Systems Engineer.