ICT Support Executive (Full Time)

• Complete ICT customer projects both onsite and remotely (software and hardware)
• Support of technology related incidents within agreed SLAs
• Ensure support documentation exists and is up to date for all infrastructure components
• Take ownership of any issues and ensure they are seen through to resolution
• Provide exceptional customer care and set the standards to the wider team
• Maintaining accurate asset records
• Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
• Helping junior colleagues with IT support activities including complex tasks and escalations
• Complete customer training via web demonstration, telephone and customer visits
• Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to

Do you have experience in IT support?, * 2-3 years' experience in an IT support or MSP environment

• Highly organised, proactive and customer-focused individual
• Able to work under pressure and manage competing priorities
• Strong written and verbal communication skills
• Experience in a customer service-focused role
• Good working knowledge of Microsoft platforms including:

Microsoft 365 administration Windows 11 Basic Windows Server administration (Active Directory, user management, group policies)

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls)
• Experience with routers, switches and wireless platforms (e.g. Ubiquiti, DrayTek, NETGEAR, Cisco)
• Basic understanding of virtualisation technologies (Hyper-V and/or VMware)
• Exposure to VoIP/hosted telephony systems and broadband provisioning
• Positive attitude with strong troubleshooting skills, * IT support: 2 years (required)
• Customer service: 2 years (required)

• Additional leave
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Referral programme

UK IT Networks is a leading MSP supporting customers across the UK. We are passionate about team work and delivering excellence to our customers. Become part of our progressive and growing organisation as we continue to build on our success, expand our client base and continually improve our service. We are seeking a knowledgeable and adaptable ICT Support Executive to join our team in Westcliff-On-Sea. This is an exciting opportunity for the right candidate to make an impact and grow with us.