2nd Line IT Support Engineer

As a 2nd Line IT Support Engineer, you will:

• Provide day-to-day support for 1st and 2nd line Service Desk tickets, ensuring timely resolution.
• Escalate and support more complex issues in collaboration with our 3rd Line Engineers.
• Manage and prioritise incoming requests across multiple clients.
• Visit client offices across Essex and the surrounding areas (a full UK driving licence is essential).
• Work in a hybrid setup: from our office, on-site with clients, and from home (must have a quiet workspace and fast broadband).
• Communicate effectively with both internal colleagues and external clients, ensuring technical information is delivered clearly and professionally.

Do you have a valid Driving License license?, Do you have experience in Technical support?, * Minimum 3 years' experience in IT support, preferably within a Managed Service Provider (MSP) environment.

• Strong expertise with Microsoft technologies including Windows, Office, and Microsoft 365.
• Good troubleshooting skills across hardware, software, and networking.
• Strong communication skills - able to engage confidently with colleagues and clients.
• A proactive, hands-on approach with a focus on customer satisfaction.
• Full UK driving licence (essential).
• Microsoft exams/certifications (e.g. Microsoft 365, Azure, Windows Server) are desirable but not essential.

LB Tech Solutions is a growing, client-focused IT services company based in Essex. We provide end-to-end IT support for businesses across the region, and pride ourselves on delivering a high-quality, personal service. We are now looking for a 2nd Line IT Support Engineer to join our Service Desk team, covering a broad mix of 1st and 2nd line duties, while also acting as an escalation point for our 3rd Line Engineers.