Technical Support Engineer Night Shift

As a Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues including initial contact (Tier 1) more complex resolutions (Tier 2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carryout administration on M365, Power Platform, Intune, EntraID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.

As this role is covering the night shift you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Do you have a strong knowledge of the Microsoft tech stack?, * You have experience in a similar Technical Support / Desktop Support / Service Desk role

• You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop
• You're collaborative and pragmatic with great communication and customer service skills
• You have experience of working similar night shift patterns

• Salary to £40k
• Pension
• Healthcare
• Regular social events
• Hybrid working
• Career growth opportunities