IT Support Engineer

You will join a close-knit IT team that supports all aspects of IT operations and security across a growing organisation. This is an ideal opportunity for a motivated engineer wishing to develop advanced skills in Microsoft 365, Intune, and cybersecurity. You will be responsible for day-to-day support while progressively taking on security and modern workplace responsibilities., Operational

• Provide 1st-2nd line support to end users
• Assist with onboarding/offboarding, including device setup, and account management
• Support Intune enrolled devices (Windows, iOS, Android)
• Manage asset lifecycle and documentation

Microsoft 365

• Support day-to-day O365 administration with guidance from senior staff
• Assist with identity & access management
• Help improve automation and governance

Security (Primary Development Path)

• Support incident response (phishing, suspicious activity, endpoint alerts)
• Assist with security monitoring (Defender, audit logs, sign-in logs)
• Help maintain compliance, patching, and vulnerability remediation
• Participate in security improvement projects

Do you have experience in iOS?, * Degree-level education in IT, Computing, Cybersecurity or related experience.

• Strong understanding of core IT concepts (networking, Windows, identity, endpoints)
• Experience in 1st line or service desk support environment
• Knowledge of Microsoft 365 (user/admin concepts)
• Basic understanding of Intune or mobile/endpoint management systems
• Strong troubleshooting and analytical skills
• Understanding of security fundamentals (authentication, MFA, phishing prevention, device compliance, patching)
• Fast learner with strong initiative
• Excellent communication and documentation skills
• Collaborative, proactive, and eager to develop technically
• Comfortable balancing reactive support with project-based work

Desirable

• Experience with Microsoft Intune (enrolment, compliance, configuration profiles)
• Exposure to O365 admin (Exchange Online, SharePoint, Teams, identity, licensing)
• Knowledge of cybersecurity tools (preferably Defender, Sentinel, compliance centre)
• Understanding of Azure AD / Entra ID (groups, roles, conditional access)
• Experience with vulnerability management or incident response
• Certification-backed expertise, supported by relevant hands-on experience, is highly valued for this role.

At Rabbie's Tours, we're passionate about delivering exceptional, small group tours across the UK and Europe. With a focus on authentic experiences, sustainable travel, and exceptional customer service, we take pride in our deep knowledge of local culture, history, and hidden gems. As we continue to grow and expand, we're looking for a IT Support Engineer to join our team.