IT Specialist

We are seeking a hands-on IT Specialist to support users across multiple laboratory sites in a regulated healthcare environment. This role is responsible for maintaining stable day-to-day IT operations, supporting end users, and ensuring reliable network and system performance. The IT Specialist must be comfortable working independently and managing operational priorities across multiple locations. Key Responsibilities End User & Helpdesk Support Provide Tier 1-3 technical support across multiple sites Troubleshoot desktops, laptops, printers, scanners, and lab-connected workstations Deploy and configure new workstations and hardware Maintain hardware inventory and lifecycle tracking Microsoft 365 & Account Administration Provision and deprovision of user accounts Manage user permissions, licensing, and MFA Support password resets and access troubleshooting Network & Infrastructure Support Support and troubleshoot Unifi networking equipment Assist with VPN and remote access support Coordinate with internet providers and vendors during outages Systems Support Support Windows-based workstations and vendor-supported lab servers Perform routine updates and basic monitoring Coordinate with instrument vendors when server-level support is required Security & Operational Maintenance Ensure systems receive routine updates Follow company security practices and access control procedures Maintain basic IT documentation and operational checklists

3-5+ years of IT systems administration or technical support experience Experience supporting 100+ users preferred Microsoft 365 administration experience Experience troubleshooting business networking equipment Ability to work independently and manage priorities