Scanner Support Technician

About the Role As a Scanner Support Technician, you'll work as part of a skilled technical team supporting AQA's in-house scanners within their busy scanning centre. You'll provide operator support, complete servicing tasks, carry out basic repairs, and ensure the scanners are performing accurately and efficiently., * Provide user support to operators using AQA's bespoke scanning equipment.

• Carry out routine servicing and maintenance on scanners.
• Perform basic repairs to equipment as required.
• Log faults, resolutions, and technical details accurately.
• Support the technical team in maintaining smooth and efficient scanning operations., * Experience supporting products that transport paper such as:

• Scanners
• Printers
• Photocopiers

Why This Role Matters The scanning process is time-sensitive and critical to exam workflows. Your accuracy, technical support, and problem-solving ability directly contribute to the smooth running of AQA's exam processing operations.

Pertemps are proud to be recruiting on behalf of AQA for a hands-on Scanner Support Technician to join their Product Assembly and Support (PAS) team. This is a fantastic opportunity for someone with strong technical aptitude, excellent attention to detail, and the ability to support bespoke, in-house designed scanning equipment.

If you're logical, reliable, and enjoy solving technical problems in a time-critical environment, this role could be ideal., This role requires a strong team player who can deliver high-quality work with accuracy, consistency, and excellent communication., * Able to work independently without close supervision.

• Methodical, accurate, and detail-focused.
• Strong communication and interpersonal skills.
• Logical thinker with good diagnostic ability.
• Reliable, punctual, and committed to maintaining quality.
• Cooperative team player, building strong relationships with internal users.
• Able to deliver work within time and quality expectations.

Person Specification Essential

• PC literate with strong understanding of Microsoft products (e.g., Windows 10).
• Previous experience working in a technical support team environment.
• Ability to accurately follow instructions.
• Confident verbal communicator.
• Logical diagnostic mindset.
• Strong work ethic, reliability, and punctuality.
• Willingness to work overtime and shifts when required.
• A supportive, collaborative team approach.