Helpdesk Support Agent

Pertemps

Central Milton Keynes, United Kingdom

3 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

English

Compensation

£ 31K

Job location

Remote

Central Milton Keynes, United Kingdom

Tech stack

Microsoft Word

Microsoft Excel

Antivirus Softwares

Microsoft Outlook

File Explorer

Internetworking

Firewalls (Computer Science)

Job description

As an Helpdesk Support Agent, you'll provide professional phone and video support to examiners working from home who use AQA's bespoke software. You'll help resolve a wide range of technical issues, from software queries through to PC, connectivity, and system-conflict troubleshooting. You'll work with examiners who have mixed levels of computer experience, so patience, clarity, and good listening skills are essential. Full training is provided, covering: Customer support Processes & procedures Phone handling Team collaboration Bespoke software training, * Provide phone/video technical support to remote examiners.

Troubleshoot issues relating to AQA's e-Marker® software.
Diagnose PC/laptop issues including wireless, firewalls, antivirus, and software conflicts.
Guide inexperienced users through step-by-step solutions calmly and clearly.
Log issues accurately with clear and detailed notes.
Produce simple technical reports or documentation when needed.
Work independently and proactively meet support deadlines.
Collaborate with the wider helpdesk team to share ideas and solve recurring issues., AQA examiners rely on the helpdesk to keep marking on track. Your patience, support, and technical skill will help them meet vital marking deadlines - supporting the fairness and accuracy of the exam series.