IT Support Technician
Role details
Job location
Tech stack
Job description
Here at BPP, part of Lyceum Education Group an opportunity has arisen for a passionate and technical individual to join the team as an IT Support Technician. You will be responsible for delivering IT services for Lyceum Education Group staff and student environments, ensuring effective delivery of hardware provision and technical support., This role is suitable for an entry level candidate who is looking to start a career in IT Support. The primary duty of the IT Support Technician is to deliver IT services for Lyceum Education Group staff and student environments, ensuring effective delivery of hardware provision and technical support. The team ensures that IT hardware including, classroom-located devices, laptops and mobile phones are provisioned, maintained, and supported to a high professional standard whilst interacting with staff and students. Success in the role will ensure the smooth running of technology across Lyceum Education Group's estate maximising service delivery of educational services to our customers and the productivity of the Group's internal business services.
As such, you will be responsible for, * Resolving incident and request tickets using effective ticket management practices and to required KPI's
- Build Desktops and Laptops using SCCM/Intune
- Provision staff New Starter accounts and manage the set up and access to all related software
- Manage staff leaver process from retrieving hardware to disabling all access
- Hardware request fulfilment
- Monitor and maintain stock levels, ensuring the Asset register and stockrooms are kept up to date in Service Now
- Liaise with 3rd parties to manage the asset lifecycle, including disposal and supporting documentation to evidence data destruction
- Liaise with 3rd parties to obtain quotes for additional hardware, software and IT peripherals
- Provide Telephony support across a range of systems (MS Teams, Vonage).
- Mobile device support and administration via Intune.
- Administration and troubleshooting of our Computer Based Exam software.
- Escalate issues to the IT Support Specialists or IT Support Team Leader as appropriate
- Create and maintain knowledge articles in Service Now
- Assist with any new or ongoing IT related projects
- Deal with walk ups in the office in a friendly, professional manner
- Assist with the maintenance of IT equipment at all Group sites (as assigned by your line manager)
- Any other tasks as requested by the IT Support Team Leader
Requirements
Do you have experience in macOS?, * Demonstrates a strong passion for IT and Technology
- Self-motivated and committed
- Excellent communication skills, with the ability to communicate in both technical and non-technical forums
- Knowledge of Office 365 applications
- Knowledge of Window Operating Systems
- Be ambitious and proactive with a willingness to learn
Skills, experience & qualifications required - Desirable
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified: Azure Fundamentals
- Demonstrable knowledge of Active Directory and Group Policies
- Knowledge of troubleshooting MacOs
- Desktop and Laptop imaging using SCCM/Intune
- Desktop and laptop troubleshooting
- Projector and AV support and troubleshooting
Please note that the successful candidate will be required to undergo a basic DBS check.
As a Disability Confident employer, BPP is committed to providing reasonable adjustments throughout the interview process. Candidates are encouraged to share any adjustment requirements ahead of interview so these can be considered and accommodated.
Benefits & conditions
- Brilliantly, you can study any of BPP's courses for free - be it a professional qualification or full degree.
- With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.
- We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.
Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family
