IT Support Technician

As the 1st Line IT Support Technician, you will gain exposure to many of the newest IT technologies as you work to resolve help-desk tickets and maintain existing hardware. You'll be providing both remote and in person support and assisting with managing and maintaining a variety of IT hardware. In addition, you will find plenty of scope for growth and learning new skills as you work alongside the senior IT Support Technician: Ownership of help-desk tickets by following issues through troubleshooting stages to resolution as you support on-site and remote users Communicating status of help-desk tickets with a friendly and patient disposition Maintenance of existing equipment (user's laptops, desk equipment, VC room equipment) Play a role in the onboarding of new employees by preparing and configuring laptops and other equipment (iPhones, iPads, desk equipment) Support all other operations of the IT team with a view to ensuring that all user's requirements and expectations are met in an appropriate manner

We are looking for excellent communication skills - both written and verbal - as you will keep users updated on the status of their requests. Although the role is based in London, you will be communicating regularly users in our other European locations.

Do you have experience in iOS?, This role would be suitable for a junior candidate with some experience of working in a 1st Line IT Support role, with a hard-working yet friendly and patient disposition and having good attention to detail. The application process will run until the 11th February 2026 and we evaluate applications on a rolling basis., What you will need to be successful Fluent spoken and written English Customer service mindset Passion for technology and ability to approach complex problems in a logical manner Ability to work together as part of a team and communicate clearly Good knowledge of Windows 10/11 devices and Microsoft Office apps (Excel, Word, Outlook, etc) Basic knowledge of iOS Devices (iPhones, iPads) Remote support software experience (e.g., TeamViewer or similar) Experience of working with Office365 Knowledge of Microsoft Teams and VC room equipment Experience of troubleshooting issues with a range of hardware and software (laptops, peripherals, VC equipment) Ability to learn on the go and quickly adapt to and support new systems and technologies

IK Partners ("IK") is a European private equity firm focused on investments in the Benelux, DACH, France, Nordics and the UK. Since 1989, IK has raised more than €20 billion of capital and invested in over 200 European companies. IK supports companies with strong underlying potential, partnering with management teams and investors to create robust, well-positioned businesses with excellent long-term prospects. For more information, visit ikpartners.com IK is an affiliate of the Wendel Group. For more information, visit wendelgroup.com. We are pleased to announce an opening for a 1st Line IT Support Technician based out of our London office. If you have a passion for technology and great problem-solving ability, you will find this a fantastic opportunity to advance your IT career whilst working for a leading pan European Private Equity firm. Please note the role is for 6 months and fully office based., Insight into the workings of a leading European private equity firm