Repairs Administrator

As a Repairs Administrator, you will support the delivery of responsive and emergency repairs across housing stock. The Repairs Administrator will act as a key link between tenants, Direct Labour Operatives, and external contractors to ensure works are scheduled, updated, and completed efficiently., * Draft and send appointment letters to service users

• Allocate reactive and emergency repairs to Direct Labour Operatives
• Liaise with external contractors regarding allocated works
• Answer calls and emails relating to repairs queries
• Send confirmations, reminders, and no access notices
• Update spreadsheets, CRM systems, and repairs systems
• Support schedulers with day to day administration

• Positive can do attitude
• Strong communication skills both phone and email
• Good understanding of scheduling and prioritisation
• IT literate including Microsoft 365 and CRM or repairs systems
• Strong attention to detail and data accuracy
• Calm under pressure in a busy repairs environment
• Customer focused and solution driven