3rd Line Support Engineer - Google Workspace

You'll be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment. Key Responsibilities

Google Workspace Support (Core Focus)

• Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.)
• Troubleshoot complex user, permission, integration, routing, and security issues
• Manage and optimise the Google Admin Console
• Configure compliance, security settings, SSO, and MDM integrations
• Monitor system health and implement corrective actions

End User & Device Support

• Support Mac (70%) and PC (30%) environments (OS & iOS included)
• Install, configure and maintain laptops, workstations, printers, and mobile devices
• Perform patching, system updates, and proactive endpoint maintenance
• Support AV conferencing equipment (Logitech & Yealink)

Incident & Service Management

• Log, categorise and resolve incidents via ticketing systems (Jira, JumpCloud, etc.)
• Escalate complex issues appropriately while maintaining ownership
• Ensure full documentation and high user satisfaction before closure
• Create and maintain knowledge base articles

Software & Access Management

• Manage user provisioning, permissions and group policies
• Oversee software deployment, upgrades, patching and licence compliance
• Support Slack (Salesforce Slack Admin), Airtable and related SaaS tools

Network & Connectivity

• Troubleshoot LAN, Wi-Fi, VPN and remote access issues
• Support remote workers with secure access setup
• Assist with cloud-based infrastructure (PaaS & IaaS environments)

• Proven L3 Google Workspace administration experience in a corporate environment
• Strong expertise in Google Admin Console, security and user management
• Google Workspace Administrator Certification (Associate Level)
• Salesforce Certified Slack Administrator
• Airtable Administrator Certification
• Strong Mac & PC support experience
• Experience with SSO, identity management and MDM solutions
• Knowledge of ITIL and ticketing systems
• Excellent troubleshooting and communication skills

Nice to Have

• Scripting experience (Google Apps Script, PowerShell or Python)
• M365 administration experience

*Rates depend on experience and client requirements