IT Manager

This is a broad, hands-on IT Management position with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with day-to-day delivery and support.

You will work closely with senior stakeholders and suppliers, and you may also be required to line manage IT support staff (depending on structure and future growth).

Key responsibilities:

IT systems and infrastructure:

• Manage, administer and support the organisation's IT systems and user environment

• Review IT strategy and advise on future direction, improvements and digital transformation

• Research, recommend, implement and document infrastructure changes to improve reliability, performance and security

• Support implementation of new systems, including LIMS and appropriate AI-enabled tools where relevant

• Develop and maintain disaster recovery and business continuity plans

• Own and improve the employee IT lifecycle process, including onboarding and offboarding

Information security and compliance:

• Own and maintain IT security policies, procedures and controls

• Lead Cyber Essentials compliance and support related audits

• Implement and maintain an Information Security Management System appropriate to a regulated environment

• Ensure compliance with GDPR and other relevant requirements, and lead IT risk management

Supplier and service management:

• Source, evaluate and manage IT suppliers and service providers

• Negotiate contracts, monitor performance, and ensure value for money

• Manage third-party support arrangements and escalations

Governance, reporting, support and training:

• Maintain IT assets, documentation, policies, procedures and guidance, aligned to the company's quality approach

• Report to senior management on IT performance, risks, audits and strategy

• Provide day-to-day IT support and coordinate training for staff

• Support internal and external meetings, events and conferences where required

You will be an experienced IT professional who enjoys ownership and can operate confidently with both technical and non-technical stakeholders.

What we're looking for:

• Proven experience managing organisational IT systems and infrastructure

• Strong knowledge of IT security, risk management and compliance, including GDPR

• Experience managing suppliers, contracts, and service delivery

• Ability to advise senior leadership and contribute to strategy

• Organised, calm under pressure, able to prioritise in a dynamic environment

Nice to have (not essential):

Experience in healthcare, laboratory services, regulated environments, or an SME setting

• A key role in a purpose-led organisation, with genuine ownership and influence

• Hybrid working, 2 days per week in the Salford office

• Exceptional benefits package, similar to NHS, with a very generous pension

• Supportive, collaborative culture

MFK Recruitment are working with a mission-driven organisation in the healthcare and laboratory services space. They operate in a regulated, quality-focused environment and rely on robust, secure, well-governed IT to deliver critical services internationally. MFK Recruitment has recruited 5 candidates into this company over the past 3 years, and all 5 are thriving in their roles!