IT Specialist

360Learning's IT Specialist is contributing to the internal IT Department to provide the best experience for employees. With 400 FTEs (of which 100 are in the USA), multiple 3rd party delivery partners and outsourced IT service providers to manage, the IT Specialist is key to the success of daily IT operations. Based in France, you'll have the opportunity to work partially remotely and will partner closely with the HR and Security team. You'll report to the IT Manager., + Meet the team and explore TrelloLearn to navigate Convexity, our working environment

• Define your roadmap and OKRs
• Become familiar with our partners and providers
• Understand the team's processes, + Take ownership of internal IT support operations and deliver improvements to streamline workflows and response times
• Act as the main operational point of contact for employee IT support, ensuring a smooth and reliable experience
• Monitor MDM compliance and provide employee support for device-related issues
• Coordinate with the Hardware Managed Service Provider (MSP) to execute employee onboarding and offboarding processes
• Ensure onboarding and offboarding activities are delivered on time and in line with defined procedures, + Ensure consistent execution of internal IT processes across all regions
• Proactively reduce recurring support issues through process improvements and better documentation
• Improve inventory accuracy and asset lifecycle tracking in collaboration with partners and tools
• Contribute to automation and workflow optimization initiatives led by the IT Manager, + Be a key operational contributor to the management of self-hosted IT internal applications (infrastructure-level operations, monitoring, maintenance)
• Act as an IT operations point of contact during security or IT incidents, working closely with the SOC to support investigation, containment, and remediation activities
• Contribute to the standardization, hardening, and lifecycle management of operating systems by applying defined baseline configurations, supporting OS version upgrades, and ensuring consistency across the fleet.
• Contribute to the implementation of automated support solutions, such as an internal IT support chatbot, to improve employee self-service and reduce repetitive requests., + Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processeshttps://bit.ly/42H1ggC

Do you have experience in Shell Scripting?, + You have 1-3 years of experience in Internal IT, IT Support, or IT Operations

• You demonstrate strong analytical and troubleshooting skills in a support and operations context
• You are interested in scripting and automating your work (Python, Bash, or REST APIs are a plus)
• You are familiar with MDM solutions (Jamf and Intune are a plus) and endpoint environments (macOS and Windows)
• You have a good understanding of operating systems and are comfortable supporting OS upgrades and device compliance
• You approach internal IT support with an automation-first mindset, aiming to reduce manual tasks and improve long-term efficiency
• You have already worked with remote teams and are comfortable with asynchronous communication
• You have very good written communication skills and a strong sense of service
• Fluent English (US/UK) / B2 level or equivalent (FR)
• Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!   You must create an Indeed account before continuing to the company website to apply