Internal IT Manager
Role details
Job location
Tech stack
Job description
Own it. Execute it. Scale it.
As IT Manager at Workwize, you will lead and operationalize our internal IT function, ensuring all systems, infrastructure, and support services run smoothly and scale with rapid company growth. You'll be hands-on, technically strong, and execution-focused. You don't just design IT frameworks, you implement, test, and improve them. You'll partner with Product, Engineering, Ops, Finance, and People to deliver secure, efficient IT operations and drive projects that make Workwize corporate-ready. You'll report directly to the Co-founder and CTO and own your goals end-to-end.
What you'll do?
Lead IT operations & support
Own the day-to-day running of Workwize's internal IT.
- Manage device provisioning, endpoint management, and network services
- Provide hands-on troubleshooting and escalation resolution for employee issues
- Define, enforce, and continuously improve IT policies, SLAs, and best practices
- Drive measurable improvements in IT operations, tracking OKRs and delivering outcomes
Strengthen infrastructure & security
Ensure our infrastructure is secure, reliable, and scalable.
- Oversee cloud services (Azure AD/Entra ID, identity management), server infrastructure, networking, and security tooling
- Implement, test, and optimize security protocols, access controls, endpoint protection, and disaster recovery processes
- Monitor compliance with frameworks (e.g., SOC 2, POPIA) and support audits
Drive projects & manage vendors
Lead IT initiatives from start to finish and ensure tools and vendors meet business needs.
- Deliver IT projects, from system implementations to upgrades and integrations
- Identify, select, and roll out new tools, negotiating contracts and managing vendor performance
- Maintain technical documentation, change logs, and knowledge bases
Strategic planning & execution
Turn IT strategy into measurable results.
- Define and maintain the IT roadmap aligned with company growth and corporate readiness
- Set goals, track progress, and take ownership of outcomes
- Manage the IT budget (OPEX & CAPEX), forecast needs, and optimize spend
Team collaboration & enablement
Foster ownership and continuous improvement across IT.
- Mentor internal or outsourced IT resources, building skills and ownership
- Collaborate with People/Operations on onboarding/offboarding workflows and automation
- Be the go-to person for IT guidance, decisions, and execution across the company
Requirements
Do you have experience in Slack?, * 5+ years in IT operations, infrastructure management, or related roles
- Proven track record in startups or high-growth B2B SaaS environments
- Hands-on experience implementing IT systems, security tooling, and internal processes
- Experience delivering projects end-to-end with ownership of goals and outcomes
Technical skills
- Strong knowledge of networking, systems administration, cloud identity & access management (Azure AD/Entra ID, group policies, SSO)
- Experience with device management tools (MDM/Intune/DEP, JAMF or similar)
- Understanding of IT security best practices and compliance frameworks
- Experience managing collaboration platforms and SaaS tools (Google Workspace, Microsoft 365, Slack, Okta)
- Ability to analyze system monitoring, incidents, and performance metrics
- Comfortable with IT asset tracking and lifecycle management
Soft skills
- Clear, direct communicator able to translate technical concepts for any audience
- Reliable and proactive, taking ownership of goals and execution
- Strong project management skills-planning, prioritizing, and delivering outcomes
- Collaborative, adaptable, and able to operate in a fast-changing environment
- Customer-focused mindset-enabling a seamless internal IT experience
Benefits & conditions
- A competitive salary and bonus scheme while working in a fast-growing, and dynamic environment.
- Flexibility to work in a hybrid/remote environment, balancing office and home settings.
- The best working setup, with all necessary tools and equipment provided.
- A vibrant, entrepreneurial work environment that encourages innovation and growth
Our Team
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team!
