Tech and Services - Data and Reporting Senior Analyst

Part of the Tech & Services division, the Services Governance department is a dynamic group made up of specialised teams and subject matter experts, including Service Architecture, Commercial, Continual Service Improvement, Data & Reporting, and Governance, Risk & Compliance.

Our collective mission is to ensure effective management and optimisation of our ways of working across Tech & Services. Through a commitment to collaboration, communication, and customer focus, we strive to enhance our capabilities to deliver exceptional customer service. The team is at the forefront of transformation, we contribute to and actively lead the implementation of the strategy, fostering collaboration across multiple teams within the Tech and Services division and the wider business.

Success. The Softcat Way.

Passion. Intelligence. Fun. Responsible. Community: these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We help customers to use technology to succeed, by putting our employees first.

This role has been created to provide senior-level support to our growing Services - Data & Reporting team. As a Senior Analyst, you will not only create and manage reporting related to our Tech & Services business (KPI & SLA reporting, trend analysis, and service portfolio) but also take ownership of key workstreams and act as a mentor within the team. You will work collaboratively to input into data governance, demonstrating an understanding of risk factors regarding data integrity and compliance. The role requires you to influence others, championing data stewardship and translating technical requirements into business value.

As the Data & Reporting Senior Analyst, you'll be responsible for:

• Solution Development & Frameworks: Help with the development of the reporting framework and drive its implementation across all T&S teams, solving complex reporting challenges.
• Technical Collaboration: Act as a liaison with IT teams to define requirements for tool development and technical capabilities, contributing specialist expertise to project proposals.
• Customer Experience Strategy: Partner with the Customer Experience team to design and implement advanced reporting capabilities that enhance customer value.
• Complex Analysis: Produce high-level reports to support operations, audit, compliance, and service portfolio activities, ensuring all risk factors are assessed and evaluated

Do you have experience in ServiceNow?, * Advanced technical understanding and proven experience in developing complex solutions using: ServiceNow, Power Apps, Advanced Reporting creation in PowerBI (Data modelling, DAX, and visualisation expert).

• Analytical Leadership: Strong problem-solving abilities to identify trends, mitigate risks, and derive actionable insights from complex data sets.
• Influencing Skills: Strong interpersonal skills with a proven history of building relationships and influencing stakeholders across the wider business.
• Flexibility: Your role will require you to explore and stretch into many different areas and data domains, this is especially relevant as the reach and scope of the team increases.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you!

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.