IT Lead

We are seeking a proactive and hands-on IT Lead to take full ownership of day-to-day IT operations across our factory and office site in Wallasey. This is a pivotal role within the organisation, responsible for ensuring systems, infrastructure, and users are supported effectively, securely, and with minimal disruption to business operations.

As the primary point of contact for all IT matters, you will provide both first line and escalated support, working closely with colleagues across the factory floor and office environment. Alongside resolving technical issues efficiently, you will play a key role in strengthening cybersecurity, improving user capability, and driving continuous improvements to IT processes and performance across the site., * Oversee and manage all day-to-day IT operations across the factory and office sites.

• Provide first-line support and act as an escalation point for IT issues, ensuring timely troubleshooting and resolution.
• Lead technical escalations, liaising with external service providers where necessary.
• Deliver hands-on technical support, including PC builds, system resets, routine maintenance, and hardware troubleshooting.
• Support new starters with IT onboarding, including equipment setup, system access configuration, and user guidance.
• Enhance workforce capability by delivering training on IT systems and software, including SharePoint.
• Ensure cybersecurity measures are effectively implemented, maintained, and monitored.
• Promote cybersecurity awareness by training users on best practices and compliance standards.
• Collaborate closely with colleagues across both factory and office environments, providing practical and accessible IT support.
• Maintain accurate IT documentation, procedures, and asset management records.

Do you have experience in SharePoint?, * Demonstrable experience in a hands-on IT support or IT leadership role.

• Strong troubleshooting ability, with a calm and methodical approach to resolving issues efficiently.
• Comfortable operating within both factory and office-based environments.
• Solid working knowledge of Microsoft systems, hardware, and collaboration tools, including SharePoint.
• Good understanding of cybersecurity fundamentals and user awareness best practices.
• Confident communicator, capable of supporting users with varying levels of technical proficiency.
• Well-organised, dependable, and able to manage multiple priorities independently.

• Contributory Pension Scheme (5% Employer Contribution, Increasing up to 10% with Service)
• Medical Cash Back Plan (Simply Health)
• Life Assurance (4 x Annual Gross)
• Annual Performance Bonus
• Annual Pay Review
• Onsite Free Car Parking
• Cycle to Work Scheme.
• Employee Referral Scheme
• Employee Assistance Programme - Health & Wellbeing
• Training & Development Opportunities
• 25 Annual Holidays plus Bank Holidays and One Company Holiday (and Christmas Shutdown)

Hydrokem Aerosols are located on the Wirral and specialise in the manufacture of aerosol and bag on valve products. We supply to a wide range of market sectors including personal care, healthcare/medical devices, veterinary, household, automotive and technical. Hydrokem Aerosols is a part of Clinimed Holding Limited, a group of companies founded in 1982 following the acquisition and formation of number of additional companies within the group.