Document & Information Management Expert

• Contribute to the design, development and maintenance of procedures, records, archives and information management systems.
• Identify requirements for content, records, archives and information management systems and draw up functional and/or technical specifications.
• Delivery of guidance, coaching and training related with DWP to administrators and users.
• Assistance with evaluating and testing Digital Workplace components and production of technical documentation.
• Customer relationship management aiming at the adoption of digital solutions Organization, implementation and maintenance of IS support.
• Creation of stakeholder maps and ensure coordination with the relevant project teams.
• In alignment with the official in charge, contribute to the coordination of Guidance team.
• Resolving stakeholder complaints quickly and efficiently.
• Ensure coordination with dedicated team of specific support for Wiki sites, and as well collaborative sites.
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions.
• Contribute to the update of the internal documentation and communication.
• Identifying the services needed to ensure stakeholder satisfaction.
• Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation.
• Contribute to the management and follow-up of incidents and user requests.
• Conception and organization of user documentation for information systems.
• Conception and management of IS training.
• Conception and management of e-learning.

Do you have experience in Windows?, Do you have a Master's degree?, What will you be bringing to the team?

• Master's degree and minimum 5 years of experience.
• ITIL certification is an advantage.
• Good knowledge of Microsoft 365's applications management and administration
• At least 5 years of specific expertise in MS Office tools (Word, PowerPoint, Excel etc).
• At least 4 years of specific expertise Atlassian Jira.
• At least 1 year experience in change management project of M365.
• Excellent knowledge of Windows-based user environments.
• Excellent knowledge of large-scale Digital Workplace administration, including operational monitoring and change management.
• Good understanding of network principles and technologies.
• Knowledge in using tools to build adoption dashboards and reports.
• Proven knowledge in user guidance, end user assistance and support of IS.
• Experience in preparing training courses on IS.
• Experience in E-learning creation, writing scripts is an asset.
• Understanding of Data Protection regulations and their impact on technical solutions will be an asset.
• Experience with specific Commission IT applications (SFC2007, SFC2014 and SFC2021 Front Office, SFC2007, SFC2014 and SFC2021 Back Office, WAVE, WFS, AGMS, ARES, LaunchPad) is an asset.
• Follow-up of incidents related to IS with excellent knowledge of ITIL. ITIL certification will be an asset.
• Knowledge of financial transactions circuits related to Shared Management mode in the Commission is an asset.
• Knowledge of incidents management systems (knowledge of ServiceNow will be an asset).
• Knowledge of the Regional and Urban policy and of European Structural and Investment funds is considered an asset.
• Proficiency in English at a C1 level.
• Proficiency in French language B2/C level.