DT Regional IT Specialist

Platform Support

• Assist in the support and administration of virtualisation platforms (VMware vSphere/vSAN, Nutanix AHV, Dell VxRail).
• Support Dell storage systems (PowerScale, PowerStore, Unity) under guidance from senior engineers.
• Assist with backup and recovery operations using IDPA, PowerProtect Data Manager, and Rubrik.
• Perform routine monitoring, basic maintenance tasks, and health checks.
• Support disaster recovery testing activities as directed.

Incident and Problem Management

• Handle L1/L2 incidents and service requests, following documented procedures.
• Escalate complex or unresolved issues to senior engineers in a timely manner.
• Assist in incident investigation and post-incident reviews.
• Participate in out-of-hours support where required (with appropriate support and supervision).

Change and Project Support

• Implement approved changes following ITIL-aligned change management processes.
• Assist with infrastructure projects, upgrades, and migrations.
• Support automation tasks, system documentation, and operational reporting.
• Maintain accurate documentation and follow standard operating procedures.

Collaboration and Learning

• Work closely with senior engineers and other technical teams to support operational delivery.
• Liaise with vendors under the direction of senior team members.
• Actively develop technical skills through training, mentoring, and hands-on experience.

Security and Compliance

• Follow organisational security policies and best practices.
• Assist with patching, access control management, and secure configuration tasks.
• Support vulnerability remediation activities and compliance requirements as directed.

Do you have experience in vSphere?, Technical Skills

• Basic to intermediate knowledge of virtualisation, storage, or backup technologies.
• Exposure to VMware, Nutanix, Dell HCI, or enterprise storage platforms is desirable.
• Familiarity with Windows and Linux operating systems.
• Ability to follow technical procedures and troubleshoot routine issues.

Professional Skills

• Understanding of ITIL concepts (incident, problem, and change management).
• Willingness to learn and develop enterprise infrastructure skills.
• Ability to work effectively as part of a team.
• Clear communication and good attention to detail.

Qualifications & Certifications (Preferred)

• Degree or diploma in Computer Science, IT, or a related discipline or equivalent practical experience.
• Entry-level or associate certifications (e.g. VMware, Dell, Nutanix) are desirable but not required.
• Relevant experience and strong learning aptitude will be considered in place of formal certifications.

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