IT Support

The ICT Help Desk Technician provides technical support for ICT by telephone, remote support, and site visits. The post holder will work in the context of rapid change in the ICT administration and curriculum environments. It is a customer facing role providing first line remote support following pre-defined processes

• Service desk support for education customers
• Experience of Connectwise Manage desirable
• Use of remote support tools
• Good understanding of Window O/S and M365 products

1. Experience of working within a busy service desk.
2. Prioritise workloads to meet peaks in demand.
3. Use of remote support tools
4. IT and numeracy skills including the ability to accurately update service desk software - Connectwise Manage
5. knowledge in the use of software packages including in Windows O/S, M365, where applicable education specific applications .
6. You will be able to work as part of a team contributing to effective service delivery.
7. You will have excellent interpersonal and communication skills.
8. You will be able to set up, adjust and continue to use technical equipment where relevant.