Data Systems Support

• Manage workflow and priorities for the Process Management team using JIRA
• Support new client onboarding within data processing systems
• Configure and maintain data manipulation systems to ensure accurate production and routing
• Provide application support to internal data processing and offshore teams
• Investigate and resolve system issues within monthly production cycles
• Support maintenance and upgrades of existing and newly implemented data systems
• Write and amend low-level code where required to support customer or industry changes
• Maintain clear process and system documentation
• Identify workflow inefficiencies and implement practical improvements
• Support and lead smaller-scale improvement projects, tracking milestones and actions
• Work with stakeholders to analyse current ("As Is") processes and help define improved ("To Be") solutions
• Produce reports and insights to support data-driven decision making

• Experience supporting data processing or data manipulation systems (Trillium is advantageous)
• Exposure to low-code/no-code environments, with an interest in understanding how systems function technically
• Strong analytical skills with the ability to translate data into actionable improvements
• Experience contributing to process improvement or project-based work
• Highly organised with the ability to manage multiple priorities
• Clear and confident communication skills
• Naturally curious, with a desire to understand how systems work at a detailed level

This is a varied and hands-on role suited to someone who enjoys working with data and systems while also driving practical improvements. It would particularly suit someone who wants to develop within a technical and process-focused environment, rather than a purely coding or purely project management position.