2nd Line IT Support Engineer

• Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers
• Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc.
• Escalate complex issues to 3rd line engineers or external vendors when required
• Identify recurring problems and devise sustainable preventative measures
• Install and configure new IT equipment following technical specifications
• Offer hands-on support and training to upskill team members
• Keep customers informed of progress and set expectations
• Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
• Take ownership for obtaining information required to diagnose and resolve more complex problems
• Engage with third parties to jointly resolve in-depth product issues

Do you have a valid Driving License license?, Do you have experience in IT?, * Excellent communication skills, both written and verbal

• Ability to achieve successful outcomes in handling difficult situations
• Demonstrated analytical, diagnostic, and troubleshooting skills
• Ability to work in a fast-paced environment
• Shows initiative and acts independently to resolve problems
• Works effectively both as a team member and independently
• Ability to provide great customer service
• Solid technical skills and good understanding of IT infrastructure and systems

• 21 Days Holiday - increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Pension Scheme
• Free On-Site Parking
• Charity Events