Solutions Specialist - ITAM

The Solutions Specialist assesses customer environments to provide solutions recommendations centered around partner hardware, creates Bills of Materials, and manages technical responses for client requests. This role involves building trust with sales teams, educating them on product positioning, staying informed on technology trends, and collaborating with Solution Engineers and operational teams to address complex business challenges and customer pain points., * Assess customers' environments to make clear solutions recommendations centered around partner hardware.

• Create Bill of Materials as needed to meet sales team business requirements.
• Manage technical responses for unique client requests and proposals as needed.
• Build relationships and trust with sales teams and is accountable for the technical side of the relationship.
• Educate sales teams on product training and positioning solutions.
• Stay current on new technology, trends, and market behaviour.
• Present best practice solutions aligned to customer needs.
• Engage Solution Engineers to solve complex business challenges.
• Work with the Sales team to identify and qualify solutions to alleviate customer pain points.
• Collaborate with all operational teams as needed to support the business.

Behaviours and Competencies

• Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities.
• Time Management: Can generally use time effectively but may occasionally struggle with prioritising tasks, meeting deadlines, or maintaining work-life balance.
• Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
• Consultative Sales: Can identify customer needs, propose suitable products or services, and take action to close sales without explicit instructions.
• Continuous Improvement: Can identify moderate areas for improvement and implement moderate changes.
• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.

Do you have experience in Sales support?, Do you have a Bachelor's degree?, * The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

• Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• Proficiency in utilising Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic

Other Requirements

• Completed Bachelor's Degree or relevant work experience required
• 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: * Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. * Continuous professional growth and leadership opportunities. * Health, wellness, and financial benefits to offer peace of mind to you and your family. * World-class facilities and the technology you need to thrive - in our offices or yours.