Application Support Analyst
Langham Recruitment
Chertsey, United Kingdom
9 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 35KJob location
Chertsey, United Kingdom
Tech stack
Asana
Business Systems
Software as a Service
Job description
- Develop and maintain a strong understanding of the client's core business systems, including their functionality, users, and common issues
- Provide responsive and professional support to users, resolving incidents, requests, and queries
- Manage and prioritise support tickets through the IT Service Management (ITSM) system, ensuring SLAs are consistently met
- Diagnose and resolve issues efficiently, achieving high first-time fix rates wherever possible
- Escalate complex issues appropriately and manage them through to resolution
- Maintain accurate documentation, processes, and knowledge base articles to support continuous improvement
- Perform routine system administration and support tasks
- Liaise with third-party suppliers and vendors where necessary to resolve technical issues
- Support change management processes and assist with system enhancements
- Contribute to wider IT initiatives and provide additional support as required
Requirements
- Experience supporting SaaS applications, especially ClickUp, with the ability to configure and support workspaces and users
- Strong troubleshooting and problem-solving skills with a structured and analytical approach
- Excellent communication skills and a strong customer service mindset
- Ability to work both independently and collaboratively as part of a team
- Strong organisational skills with the ability to prioritise effectively and work under pressure
- High attention to detail and a proactive, self-motivated attitude
- Demonstrated commitment to service improvement and user satisfaction
Benefits & conditions
- £35,000 per annum
- 5 days onsite in North Surrey
- Company bonus scheme
- Private pension scheme
- 25 days annual leave + bank holidays
- Cycle to work scheme
- Gym memberships discounts
