Salesforce Consultant

Our client is a UK-based, mission-driven organisation operating within the not-for-profit and public benefit sector. They are nationally recognised for supporting service providers through technology, data, and sector expertise.

The organisation has an established in-house Salesforce consultancy function that delivers CRM solutions to charities and public sector organisations. The successful candidate will join a collaborative team of consultants and technical specialists, working closely with internal stakeholders and external customers to deliver high-quality Salesforce solutions.

Their core offering includes a Salesforce-based case management and client recording solution, alongside broader consultancy services, system integrations, and ongoing platform development., * Lead end-to-end Salesforce consultancy projects for external clients and internal teams

• Support pre-sales activity including scoping, demonstrations, and producing estimates
• Run workshops, gather and document requirements, and analyse business processes
• Plan and manage system implementations and enhancements
• Produce functional specifications and documentation for developers
• Deliver user training and internal knowledge sharing
• Provide technical support in line with agreed service levels
• Stay current with Salesforce releases and communicate relevant updates
• Contribute to product improvements through user feedback and research
• Mentor and potentially line manage junior consultants
• Collaborate with senior stakeholders to align Salesforce initiatives with organisational objectives

• Strong track record delivering Salesforce consultancy projects
• Experience across multiple Salesforce Clouds (including Experience Cloud)
• Experience managing integrations with third-party systems
• Confident facilitating workshops and managing client relationships
• Strong project management and documentation skills
• Experience mentoring or supporting junior team members
• Willingness to travel occasionally within the UK

Technology & Tools:

• Salesforce (core platform)
• Salesforce Experience Cloud
• Third-party system integrations
• CRM case and client management solutions
• Standard project documentation and collaboration tools