IT Support Analyst

This role is perfect for someone early in their IT career who wants hands-on experience across modern workplace technologies, cloud administration, and end-user support within a regulated environment. What You'll Be Doing

As an IT Support Analyst, you'll support the business across 1st and 2nd line issues, with exposure to a wide range of technologies and senior IT leaders. Modern Workplace & Microsoft 365

• Administer Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive)
• Manage Azure Active Directory user accounts, permissions, and licences
• Troubleshoot user issues across cloud apps and collaboration tools

Device & Endpoint Management (Intune)

• Configure and deploy laptops and mobile devices via Intune
• Apply compliance policies, security baselines, and app deployments
• Monitor device health and resolve endpoint issues

Onboarding/Offboarding (JML)

• Prepare hardware, accounts, and access permissions for new joiners
• Manage secure access removal and data handling for leavers

Service Desk & IT Operations

• Log, prioritise, and resolve incidents and service requests
• Work closely with an MSP for escalations and project support
• Maintain documentation, asset lists, and troubleshooting guides
• Provide support for business-critical applications

• 1.5-3 years in an IT Support or 1st/2nd Line role
• experience with:

• Microsoft 365 administration
• Intune device management
• Active Directory
• Windows OS and endpoint troubleshooting

Mindset

• Customer-focused with excellent communication skills
• Proactive, solutions-driven, and eager to learn
• Comfortable working onsite Full time initially
• experience in insurance or financial services is beneficial, not essential

This position offers a market-leading benefits package, including:

• 20% employer pension contribution
• Discretionary bonus scheme
• Private Medical Insurance with gym membership discounts
• Life insurance (4x salary)
• Income protection
• 25 days holiday
• Enhanced maternity and paternity leave
• A collaborative team with strong senior mentorship

You'll join a stable, profitable, and forward-thinking insurance business where you can develop rapidly and gain exposure across M365, modern workplace tech, device management, cloud identity, and IT operations.