IT Support Technician

As an IT Support Technician at Electroville, you'll support a range of customers with their day-to-day IT needs, both remotely and in person. You'll work across a variety of systems and technologies, helping to diagnose issues, fix faults, and keep clients running smoothly. What You'll Be Doing

• Troubleshooting hardware and software problems
• Providing support via phone, email, and remote screen sharing
• Carrying out installations, upgrades, and general maintenance
• Supporting customers both on-site and remotely
• Delivering excellent after-sales service and follow-up
• Helping charities and community organisations stay connected and productive

We're looking for someone who is technically capable, customer-focused, and confident communicating with people at all levels. Essential Skills & Experience

• Experience providing IT support to end users

• Strong diagnostic and problem-solving skills

• Knowledge of PC hardware installation and troubleshooting

• Full UK driving licence You Should Be Confident With:

• Windows 10 & 11

• Microsoft Office

• Microsoft 365 Business / Hosted Exchange

• Website and domain hosting

• Local and cloud backup solutions

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Bonus Skills (Not Essential) It would be great if you also have experience with:

• Website development
• Microsoft Server operating systems
• macOS support
• Custom PC builds or gaming PCs, You'll thrive in this role if you are:
• Friendly, approachable, and customer-focused
• Able to explain technical issues in plain English
• Organised and able to manage your own workload
• Calm under pressure with a proactive mindset
• Keen to learn and develop your skills further
• Motivated by supporting organisations doing good work

• Company pension
• Employee discount
• On-site parking
• Sick pay
• A supportive, close-knit team where your work makes a real difference

Electroville is a small but expanding IT support company based in Dewsbury, and we're looking for an enthusiastic IT Support Technician to join our team. We are proud to be a social firm, meaning our work is driven by positive impact as well as business growth. Many of our customers are charities and not-for-profit organisations, so the support we provide helps organisations that make a real difference in their communities. Our clients value us because we offer something different - a service that is: * Friendly and patient * Clear and jargon-free * Reliable and responsive * Focused on building long-term relationships If you enjoy helping people, solving problems, and delivering great support with purpose, this could be the perfect role for you.