IT Project Engineer

You will be responsible for delivering high-quality technical projects across customer environments, ensuring solutions are implemented to best-practice standards, on time, and with minimal disruption. Operating within a Managed Service Provider (MSP), this role combines strong technical capability with excellent planning, communication, and customer-facing skills.

You will work across server, cloud, networking, security, and telecoms technologies, delivering installations, migrations, upgrades, and transformation projects. The role requires a proactive, detail-driven engineer who can take ownership of project delivery from planning through to completion. Although primarily office-based, the position includes essential on-site attendance for audits, onboarding, project work, and issue resolution. Participation in an on-call rota is also required to support critical customer incidents., Project Delivery & Implementation

• Deliver IT, cloud, networking, and telecoms projects to a high standard, ensuring accuracy, quality, and adherence to scope.
• Install, configure, and migrate systems including servers, networks, Microsoft 365, Azure, firewalls, Wi-Fi, and end-user devices.
• Conduct pre-installation checks, risk assessments, and readiness reviews to ensure smooth project execution.
• Work closely with Project Managers to plan workloads, provide technical input, and ensure milestones are met.
• Produce clear project documentation including implementation plans, configuration notes, and post-installation reports.
• Support customer go-lives, cutovers, and out-of-hours project work when required.
• Attend customer sites when necessary for IT audits, onboarding activities, project delivery, and investigation of issues that cannot be resolved remotely.

Technical Expertise & Hands-On Engineering

• Deploy and configure Windows Server, Active Directory, Group Policy, DNS/DHCP, and virtualisation platforms (VMware/Hyper-V).
• Implement Microsoft 365 and Azure solutions including migrations, identity, security, and device management (Intune).
• Configure and troubleshoot networking technologies including firewalls, VPNs, VLANs, routing, switching, and Wi-Fi.
• Support telecoms and VoIP deployments including Gamma Horizon, Giacom, SIP services, and call routing.
• Perform system upgrades, patching, hardware installations, and infrastructure refreshes.
• Ensure all project work aligns with security best practice and compliance requirements.
• Carry out comprehensive IT audits across customer environments, assessing infrastructure, security posture, configuration standards, and operational readiness, providing clear findings and recommendations.

Customer Engagement & Communication

• Act as a technical lead during customer engagements, providing clear communication and confidence throughout the project lifecycle.
• Conduct handovers to customers and internal support teams, ensuring smooth transition into BAU.
• Provide technical guidance and recommendations to customers, helping shape future improvements and technology adoption.
• Represent the business professionally on-site and remotely, maintaining strong customer relationships.
• Lead on-site technical engagements such as audits, discovery sessions, and troubleshooting visits, ensuring outcomes are clearly documented and communicated.

Collaboration & Cross-Team Support

• Work closely with 2nd and 3rd Line teams to ensure project readiness, technical alignment, and knowledge transfer.
• Support the escalation process during complex project-related issues or unexpected technical challenges.
• Collaborate with vendors and third-party suppliers to coordinate installations, licensing, and technical support.
• Contribute to internal technical standards, templates, and best-practice documentation.
• Ensure audit findings, site-visit outcomes, and onboarding requirements are communicated effectively across internal teams.

Documentation, Governance & Quality Assurance

• Maintain accurate and detailed documentation for all project work, including configurations, diagrams, and change logs.
• Ensure all work follows MSP processes, change control, and security guidelines.
• Participate in project reviews, lessons learned, and continuous improvement initiatives.
• Maintain asset registers, licensing records, and configuration management data as part of project delivery.

• 3-5+ years' experience in an MSP environment delivering technical projects or advanced 2nd/3rd line work.
• Windows Server (2016-2022), Active Directory, Group Policy
• Virtualisation: VMware or Hyper-V
• Microsoft 365: Exchange Online, SharePoint, Teams, Security & Compliance
• Azure: identity, virtual machines, networking, Intune, conditional access
• Networking: firewalls, VPNs, VLANs, routing, switching, Wi-Fi
• Backup & DR solutions (Acronis, etc.)
• Experience delivering migrations, deployments, and infrastructure upgrades.

Certifications & Accreditations (Highly Desirable but not essential)

Microsoft

• MS-900 (365 Fundamentals)
• AZ-900 (Azure Fundamentals)
• MS-102 (Microsoft 365 Administrator)
• AZ-104 (Azure Administrator)
• SC-300 (Identity & Access Administrator)

Networking

• Cisco CCNA
• Cisco CCNP (Enterprise/Security
• CompTIA Network+

Security & Best Practice

• CompTIA Security+