Housing Support Business Lead

• Slough Borough Council is seeking an experienced Housing Support Business Lead to join the DDaT Core Management Team.

• This role will lead the Housing Applications & Systems function, with responsibility for the support, development and optimisation of the Council's integrated housing management system (NEC) and associated business applications.

• The post holder will work closely with internal services and external suppliers to deliver effective, secure and data-driven technology solutions that support housing and public protection services, while ensuring data integrity and continuous improvement.

Key Duties/Accountabilities (Sample):

• Lead and manage the Housing Applications & Systems team, providing day-to-day operational and strategic oversight.

• Act as a member of the DDaT Core Management Team, contributing to corporate digital and technology strategy.

• Be the primary point of contact for housing systems for internal stakeholders and external vendors.

• Manage and support the NEC integrated housing management system and related applications.

• Plan, oversee and assure technical development delivered by internal teams and third-party suppliers.

• Maximise the use, configuration, development and data population of NEC across housing and public protection services.

• Ensure high-quality system support for users, including incident resolution, enhancements and user engagement.

• Maintain data integrity, data quality and compliance with council policies and governance standards.

• Provide expert advice and make recommendations to senior managers on systems, applications and data issues.

• Work collaboratively with services, partners and stakeholders to deliver council priorities.

• Model and embed the Council's values and behaviours, leading by example.

• Proven experience leading housing systems or business applications within a local authority or public sector environment

• Strong working knowledge of NEC Housing / Integrated Housing Management Systems

• Experience managing application portfolios and complex business systems

• Demonstrable leadership and line management experience

• Experience working with external suppliers and vendor-led development

• Strong stakeholder management skills, including engagement with senior managers

• Experience overseeing system development, configuration and continuous improvement

• Strong understanding of data quality, data integrity and information governance

• Ability to translate business requirements into effective technical solutions

• Excellent communication, problem-solving and decision-making skills.