Housing Technical Support

• Provide technical and systems support to users of the NEC integrated housing management system.

• Maximise use of NEC system functionality and deliver bespoke reports to meet business needs.

• Support and guide users, contributing to a multidisciplinary team and embedding Council values and behaviours.

• Assist with system upgrades, configuration changes, data integrity, and business process improvements.

• Act as a liaison between users, suppliers, ICT, and external stakeholders to ensure smooth operations and compliance.

Key Duties/Accountabilities (Sample):

• Provide hands-on support for NEC modules including Scheduler, Allocations, and Service Charge.

• Customise and configure NEC system to meet management and operational requirements.

• Develop, produce, and maintain reports, including using Power BI where applicable.

• Manage batch processes, letters, printed outputs, and data integrity tasks.

• Support testing, upgrades, and acceptance of system changes, including impact analysis.

• Monitor supplier performance and Service Level Agreements (SLAs).

• Facilitate service improvement workshops and training for users.

• Produce guidance notes, user manuals, and documentation.

• Provide cover for Electronic Business Applications Support Manager when required.

• Promote continuous improvement, compliance, and collaboration across services and stakeholders.

• Strong experience in IT applications support, ideally in housing or local government services.

• Hands-on experience with NEC Housing system and back-end configuration.

• Experience in Power BI, Oracle SQL, and database reporting.

• Ability to support multiple stakeholders and users, providing technical guidance.

• Knowledge of IT service management principles (ITIL) and project management methodologies (Prince2, MSP, Agile, SCRUM).

• Strong analytical, problem-solving, and technical skills.

• Experience working in ICT/digital services for 5+ years.

• Excellent communication, coaching, and team collaboration skills.

• Understanding of local government and housing service operations.

Additional Information:

• Location: Observatory House, Slough - Hybrid working.

• Hours: 37 per week (09:00-17:30).

• Focus on support not implementation.

Hands on experience with backend support and customising NEC core modules- Scheduler, Allocations, Service charge.

• Experience of Power BI, ideally in conjunction with the NEC Housing database (Nice to have).

• Strong Technical skills including the ability to write Oracle SQL.