ServiceNow ITSM & SPM Developer (ID:3528)

• Design, develop, and implement ServiceNow solutions with a strong focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM).
• Lead and contribute to at least one end-to-end ServiceNow implementation, from solution design through deployment and post-implementation support.
• Build and enhance Service Catalog items, workflows, integrations, notifications, and flow automation to support business processes.
• Develop and maintain custom solutions using scripting and platform configuration best practices.
• Configure and support Configuration Management (CMDB) and Application Portfolio Management (APM) capabilities.
• Develop and customize basic and advanced widgets to improve user experience and reporting.
• Contribute to IT Operations Management (ITOM) at both foundational and advanced levels.
• Support and integrate additional modules including IRM, SecOps, and TPRM (Third-Party Risk Management).
• Collaborate closely with stakeholders, providing technical expertise to ensure solutions align with business objectives.
• Actively contribute to defining the ServiceNow solution vision by leveraging prior implementation experience and platform capabilities.

• 10+ years of overall experience in ServiceNow development and platform delivery.
• Proven hands-on experience with ServiceNow ITSM and SPM modules.
• Demonstrated experience delivering at least one full ServiceNow implementation.
• Strong expertise in Service Catalog, workflows, integrations, scripting, and automation.
• Practical knowledge of CMDB, Application Portfolio Management (APM), and Performance Analytics (PA).
• Experience working with basic and advanced widgets and UI components.
• Exposure to ITOM, IRM, SecOps, and TPRM modules.
• Experience supporting deployments using source control, update sets, and CI/CD pipelines.

You Should Possess the Ability to:

• Translate complex business and technical requirements into scalable ServiceNow solutions.
• Design efficient workflows and automation that enhance service delivery and operational efficiency.
• Provide technical leadership and guidance throughout implementation and enhancement phases.
• Collaborate effectively with cross-functional teams and stakeholders.
• Contribute strategically by shaping the ServiceNow roadmap and solution vision.
• Identify improvement opportunities using prior implementation experience and ServiceNow best practices.
• Communicate clearly with both technical and non-technical audiences., * Opportunity to work on advanced ServiceNow ITSM and SPM implementations in complex environments.
• Exposure to a broad range of ServiceNow capabilities including ITOM, IRM, SecOps, and TPRM.
• A technically focused role with influence over solution design and platform direction.
• Hands-on experience with modern DevOps practices, automation, and scalable ServiceNow architectures.
• A role that values expertise, innovation, and continuous improvement in ServiceNow delivery.