Software Engineering Practitioner

This role is critical to ensuring the organisation can deliver at pace with confidence, reliability, and resilience. By building and maintaining fit-for-purpose platforms, embedding strong engineering and documentation practices, and enabling automation, monitoring, and testing, the role reduces operational risk and improves service quality. Ownership of key operational capabilities-including security controls, application support, and incident readiness-helps proactively detect and resolve issues, protect customers, and safeguard the organisation's reputation. Through continuous improvement, robust standards, and accessible, reusable knowledge, the role strengthens auditability, organisational resilience, and long-term sustainability., * Implement practical engineering solutions, platform standards, and automation using architecture.

• Translate architectural, security, and operational requirements into reusable engineering patterns.
• Enable consistent ways of working across engineering, operations, and support teams.
• Develop custom scripts, APIs, and integrations to extend platform capabilities.
• Build & enable Dynatrace dashboards, metrics, and reporting to support engineering, operations and application support.
• Support and enable testing strategies, frameworks, and automation across applications and platforms.
• Implement tooling for functional, integration, performance, and resilience testing.
• Use scripting and CI/CD integrations to improve test execution, reliability, and feedback loops.
• Engineer and support AIOps capabilities using telemetry, logs, metrics, and events. Develop data pipelines and automation for anomaly detection, alert correlation, and predictive insights.
• Provide engineering-led application support with a strong focus on automation and self-healing.
• Design and improve resilience, failover, backup, and recovery capabilities.
• Participate in incident response, problem management, and post-incident reviews, driving continuous improvement.
• Develop and maintain integrations and automation for applications and security controls.
• Embed secure-by-design principles into platforms, pipelines, and operational tooling., Agile Development Database Design/Development Debugging APIs/Web Service Integration Programming/Scripting Version Control Microservices/Service Oriented Architecture IT Security Cloud Computing Software Testing Continuous Integration/Continuous Deployment Automation & Orchestration Application Development Algorithm Design Software Development Lifecycle Decision Making Growth Mindset Inclusive Leadership

• Strong experience with automation and engineering languages, including: Python (automation, AIOps, data pipelines, ML workflows) JavaScript / TypeScript (platform integrations, REST APIs, tooling extensions) Bash / Shell scripting (operational automation, support tooling)
• Familiarity with AI / ML ecosystems, such as: MLflow, Kubeflow, or similar MLOps platforms PyTorch, TensorFlow, scikit-learn (model integration and operationalisation)
• Experience with REST APIs, JSON, YAML, and event-driven integrations.

Desirable:

• Strong experience in engineering practices in Confluence.
• Understanding of application lifecycle management, ITSM, and engineering delivery practices.
• Experience integrating tools across development, operations, and security domains.

• An annual on-target bonus of 10% (personal and company multipliers).
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%.
• EE Broadband - from £10/month for 150Mb and £20 for 900Mb - lower than any other provider.
• EE Mobile - Save 50% on Mobile & SIM-only plans or pay just £10/month for an EE SIM.
• EE TV - Enjoy premium content like Netflix and TNT Sports, with the flexibility to swap packages monthly, starting from just £10/month.
• Combine Broadband, TV, and Mobile from just £30/month and unlock extra savings when you take both Broadband and Mobile.
• There's also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave.
• 25 days annual leave (not including bank holidays), increasing with service.
• Volunteering days, so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'., Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation.

Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.