Application Support Engineer

The Application Support Engineer will play a key role within our central Technology Services division, which delivers IT solutions and support to more than 2,300 users across 20 UK locations. This role sits within the IT Service Delivery & Technology Operations team and is responsible for maintaining, supporting, and enhancing the firm's core business applications, including key finance and accounting systems. You will work across a mix of modern and bespoke platforms, contribute to ongoing cloud-migration initiatives, and ensure the firm's applications remain secure, available, and high-performing., * Provide support, maintenance, and administration for core business applications, including ERP, CRM, and finance platforms.

• Manage break-fix issues, upgrades, scheduled data processes, and third-line escalations.
• Support major technology change programmes, including cloud migration and platform upgrades.
• Work with the Digital Services Manager to improve service delivery, process maturity, and operational standards.
• Ensure applications remain available, secure, and performant on a day-to-day basis.
• Support data management, integrations, reporting, and application development activities.
• Collaborate with internal teams and third-party vendors to resolve incidents and deliver enhancements
• Produce and maintain technical documentation, reporting, and user guidance.
• Contribute to impact assessments, change control processes, and service improvement initiatives.
• Support the business during peak operational periods such as financial year-end.

• Experience supporting enterprise-level business applications (ERP, CRM, finance systems) in large organisations.

• Strong technical capability with Azure, SQL (SSAS, SSIS, SSRS, SSMS, SQL PaaS, Transact-SQL), and data integrations/data management.

• Hands-on experience with Microsoft Dynamics 365, Crystal Reports, VB.NET, VBA, scripting, and MS Access.

• Proven ability to maintain, upgrade, and troubleshoot business-critical applications, including involvement in platform upgrades and change initiatives.

• Skilled in producing clear technical documentation (HLDs, LLDs, work instructions) and improving service/process maturity.

• Strong communication and collaboration skills, working effectively with cross-functional teams and third-party vendors.

• Knowledge of professional services applications such as Advance 2000, Practice IQ, Workato, Dynamics GP, Scribe, Orbis BPA, Retain, or AlphaTax (beneficial).

• If you are a results-driven Application Support Analyst with a passion for your work, we want to hear from you. Immediate start. References required.

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