Implementation Lead
Role details
Job location
Tech stack
Job description
The Implementation Lead is responsible for managing the end to end delivery of the Case Management Solution (CMS) implementation projects. This includes scoping, planning, stakeholder management, and ensuring that workflows, processes, and system configurations are delivered to a high standard. The role also includes hands on configuration and development work to build client specific workflow automation, process configuration, template and document automation, and integrations setup as per the project scope and client business processes. The Implementation Lead is also required to provide post go live support to the client., * Lead CMS implementation projects from discovery to go live.
- Manage scope, schedules, risks, and communication with clients and internal stakeholders.
- Conduct requirements gathering and map client processes into the CMS workflows.
- Oversee the build of workflow automations, templates, and system configuration.
- Coordinate Data Migration Specialists and Workflow Developers to ensure aligned delivery.
- Conduct client facing workshops, check ins, and progress reviews.
- Ensure implementation best practices are followed across all project phases.
- Maintain documentation, RAID logs, and project plans.
- Support UAT, end user training planning, and go live readiness.
- Provide post go live support to the client.
Requirements
- Proven project management experience within software or SaaS implementation.
- Strong understanding of legal case management workflows.
- Ability to translate complex business processes into system workflows.
- Excellent communication, presentation, and stakeholder management skills.
- Experience using workflow or automation tools.
- Familiarity with API led integrations and legal tech environments.
- Experience developing Legal Case Management Solutions (CMS).
- JavaScript.
- Third Party tools, such as Zapier, TOCA, Power Automate and Postman.
- REST API (Proficient in C#, Python, Javascript, PHP or Python)., You may also have experience in the following: Implementation Lead, Software Implementation Manager, SaaS Implementation Manager, Technical Implementation Lead, Legal Tech Implementation Consultant, Case Management Systems Consultant, CMS Implementation Specialist, Legal Case Management Developer, Solutions Implementation Manager, Workflow Automation Consultant, Technical Project Manager (SaaS), Systems Implementation Consultant, Client Onboarding Manager (Software), Integration Specialist (REST API), Legal Software Project Manager
Benefits & conditions
Joining etiCloud Ltd isn't just about getting a job-it's about growing a career with one of the UK's leading cloud-based IT providers. You'll be supported every step of the way in a friendly, professional environment where your development matters. Here's what you'll get when you become part of our team:
- Competitive salary with regular reviews to reward your progress
- Annual company bonus recognising your hard work
- Career development through ongoing training, support, and progression opportunities
- 25 days' annual leave
- Company pension scheme to support your future
- Supportive, friendly team with a down-to-earth culture
- Health & wellbeing benefits, including private medical insurance, health cash plan, and mental health support
- Modern, secure Sheffield office with kitchen facilities and a coffee machine
- Weekly fresh fruit as part of our wellbeing initiatives
- Free onsite parking
