CRM Functional Consultant (UCL Employee Applicants Only)
Role details
Job location
Tech stack
Job description
- Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders
- Organise, run and document workshops, meetings and requirements sessions with client representatives, project stakeholders and delivery team(s)
- Contribute to the creation of high quality and sustainable client solutions and project documentation including support for testing activities
- Communicate effectively with fellow team members to ensure that the solution being delivered meets the client's requirements
- Understanding of what adds true value to our clients and how to change direction quickly
- Delivery of end-user training to clients and colleagues if applicable
- Provide on-site support and assistance throughout delivery and go-live phases of project(s) to client
- Contribute to the resolution of complex problems with input to creative solutions
- Awareness of product roadmaps and the content of future releases of D365 CE in functional areas
Requirements
Do you have experience in UX?, We are actively seeking a Dynamics 365 CE Functional Consultant with demonstrable experience across all phases of enterprise Dynamics CE projects.
If you have a hands-on approach and experience in end-to-end implementations, a good understanding of customer relationship management process and procedures combined with some practical knowledge of interfacing and integration with Dynamics 365 products and the wider Microsoft platform this role could be perfect for you!
You will be critical to customer delivery; involved in business processes and solution design as well as hands-on configuration and customisation of MS Dynamics CE solutions working with development teams., * Experience in consulting and good presentation skills
- Ability to organise, manage and lead meetings, requirements sessions and workshop, and confidently present to the C-Suite
- Hands-on functional experience in D365 CE configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development
- Proven ability to develop a clear understanding of clients' needs and incorporate them into a solution
- Demonstrable experience in and/or knowledge of Agile ways of working
- Knowledge and understanding of capabilities of D365 CE functional areas
- Understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions
- Understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
- Experience applying security best practice into solution design and delivery
- Experience of mentoring junior staff in their career development
Preferable Skills:
- Microsoft Dynamics CRM Certifications, ideally most current versions are desirable
- Awareness of Azure and cloud technologies and .Net development capabilities
- Understanding of Power Platform capabilities and Business Intelligence (BI)
- Experience of LCS and Azure DevOps
Benefits & conditions
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance Visit
https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
