Senior IT Engineer - FTC!

Apple & Mac Environment Leadership (Core Focus)

• Own and manage a Mac-first infrastructure, ensuring optimal performance across macOS devices.
• Lead Apple device management using Jamf, including deployment, compliance, patching, and policy creation.
• Provide expert-level troubleshooting across macOS and iOS environments.
• Drive best practices for Apple lifecycle management, procurement, and security.
• Act as the go-to escalation point for complex Mac-related technical challenges.

Service Delivery & Support

• Manage IT operations, including helpdesk, endpoint management, and internal tools support.
• Design seamless, frictionless support experiences using automation and proactive monitoring.
• Ensure high uptime and performance for productivity platforms (Google Workspace, Slack, Monday.com).

Infrastructure & Systems Management

• Oversee device management and identity platforms, with strong emphasis on Apple ecosystem integration.
• Lead hardware and software lifecycle management across Mac and limited Windows endpoints.
• Maintain operational excellence across AV/VC systems and ensure IT readiness for internal events.

Are you a Mac expert ready to take ownership of a predominantly Apple environment in a fast-paced, creative industry? Our client in the entertainment space is looking for a Senior IT Engineer with strong macOS expertise to lead, optimise, and support their Apple-first ecosystem., * Extensive hands-on macOS administration experience in a business environment.

• Advanced Jamf management experience (policy creation, device compliance, zero-touch deployment).
• Strong troubleshooting across macOS, iOS, and Apple hardware.
• Experience supporting creative or Apple-heavy user environments.
• Proficient in administering Google Workspace.
• Experience providing on-site, user-facing IT support.
• Proven AV/meeting room support experience.

Skills & Attributes:

• Confident Apple ecosystem specialist with deep technical expertise.
• Excellent communication skills - able to translate technical issues for non-technical users.
• Calm, service-focused approach under pressure.
• Strong ownership mindset with proactive problem-solving ability.
• Highly organised with excellent attention to detail.
• Collaborative team player with leadership capability.

Bonus Skills:

• Apple security best practices and compliance frameworks knowledge.
• Experience integrating macOS with identity providers and MDM solutions.
• Infrastructure design experience (network architecture, device policies).
• Experience mentoring junior engineers in Mac administration.
• Strong technical documentation skills.

If you're a Mac-focused Senior IT Engineer who thrives in an Apple-driven environment and enjoys delivering exceptional end-user experiences, we'd love to hear from you!

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