Data Analyst

Are you a passionate Data Analyst looking for your next exciting opportunity in the Financial Services industry? Our client is on the hunt for a talented individual to join their dynamic team as a Service Analyst! If you thrive on turning data into actionable insights and are eager to contribute to risk management and compliance, we want to hear from you!, * Reporting & Analysis: Produce comprehensive monthly reports for the Service Manager, tracking progress towards objectives and evaluating service performance.

• Process Documentation: Collaborate with service teams to define and document existing processes, ensuring high-quality, standardized service documentation.
• Data Handling: Conduct detailed incident ticket analysis, identifying trends and major drivers to enhance service delivery and support risk management.
• Ad Hoc Reporting: Own business reporting requests and identify opportunities for self-service solutions.
• Knowledge Management: Review and update end-user and service desk materials, ensuring accuracy and relevance.
• Collaboration: Work closely with supporting teams to manage the backlog of improvement initiatives using JIRA.

• Experience in analytical roles within the Financial Services sector.
• A natural problem-solver with a keen eye for detail and a proactive approach.
• Strong proficiency in Excel, with the ability to manipulate and analyze complex datasets.
• Familiarity with SQL and analytical tools such as Splunk and Tableau is advantageous but not essential.
• Ability to define and optimize processes for complex services.

• Dynamic Environment: Be part of a vibrant team where your contributions matter!
• Professional Growth: Develop your skills and advance your career in a supportive atmosphere.
• Flexible Working: Enjoy a hybrid working model that promotes work-life balance.

If you're self-driven, ready to tackle challenges, and excited about making an impact through data analysis, this is the role for you!

Ready to take the next step in your career? Apply now with your CV and a cover letter highlighting your relevant experience and why you're the perfect fit for this exciting opportunity! Join our client in shaping the future of financial services through data-driven insights. We can't wait to see what you bring to the table! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.