End User Computing Engineer

As an End User Computing Engineer, you will be part of a team delivering national deskside and VIP support to business teams both physically and virtually. Working on-site, the post holder will maintain IT hardware and fix technical problems as quickly as possible.

The post holder will provide excellent customer service and is responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services. You will be responsible for managing the product life cycle of service-raised incidents and service requests, requiring the use of knowledge management. You will also coach end users and share knowledge with team colleagues.

This role is office based (5 days per week).

This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays., We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving
• Managing a Quality Service
• Working Together, * UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Presentation skills?, We'll assess you against these technical skills during the selection process:

• Experience of logging and tracking incidents and changes using an IT service management tool.
• Experience of face to face and telephone IT support to a dynamic mobile workforce diagnosing issues efficiently and effectively.
• Experience of supporting and guiding users on Microsoft, Android and Apple devices and Office 365 products.
• Experience and understanding of supporting users in demanding environments with tight deadlines.

We only ask for evidence of these technical skills on your application form:

• Experience of logging and tracking incidents and changes using an IT service management tool.
• Experience of face to face and telephone IT support to a dynamic mobile workforce diagnosing issues efficiently and effectively.
• Experience of supporting and guiding users on Microsoft, Android and Apple devices and Office 365 products., This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills., Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Alongside your salary of £31,496, Office for Standards in Education, Children's Services and Skills contributes £9,124 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Full details of the benefits available can be found in our Ofsted Offer brochure.

Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident – Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

Ofsted is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities, 32.5 annual leave days per annum (plus eight days public holiday) and access to counselling and advisory services.